It’s always interesting to hear how Google think and does things. I guess anybody in a business where smart and creative people matter – which is in increasingly so as we move beyond the need for mere knowledge workers – would be wise to listen and reflect.
Another management issue with regards to people being able to think up brilliant stuff and producing wonderful ideas, products and services, is that of time, focus and effectiveness. I’m increasingly sure that handling constant interruption, time theft and other sources and reasons responsible for disturbing our cognitive abilities, bandwidth for thinking – basically our time to focus and get things done. One at the time. I really love this piece about his students and multi-tasking, by the brilliant Clay Shirky. He recognises the fact that what the situation calls for, is really protecting people from what they don’t realise. That is a key responsibility and future (present) competitive advantage.