So, as mentioned earlier, banking is one of the most exciting industries from a service design perspective and definitely one on the verge of really being disrupted. Perhaps less likely by new entrants surprising the old dragons, but rather one or more old dragons to finally redefine and rewrite their ”normal” approach to banking.
In my feed, these two initiatives surfaced. Don’t know how serious they are with this, but we’ll see.
If banking, as a key institution in society yet until recently quite unlikely to progressively move forward, is doing it , who aren’t, yet? Library and other public services? Governments as such? Traditional education system? What area or industry is the least progressive and change embracing, I wonder.